I want to buy on ACGGOODS
Getting Started
- You browse and purchase your favorite products on ACGGOODS
We receive your order and start processing it
- Our factory begins production of your customized items
- Once completed, we package and ship the products to your doorstep
Creating an ACGGOODS account is free. As a buyer, you get access to custom merchandise designed by global independent artists. As an artist, you can also open a shop and start selling your work—no upfront cost required.
Ordering
You can use our search bar or browse by category, theme, or artist shop. We recommend exploring the homepage for popular and trending designs.
Currently, ACGGOODS only supports the purchase of physical products. Digital file downloads are not available.
Pricing is set by individual artists, which may vary depending on product size, materials, and the artist’s own markup.
Customization options are limited to what the artist has provided. Some products may allow size or accessory selection, but direct edits to the design are not supported.
After logging in, go to “My Orders” under your account to view your purchase history, status, and tracking.
Product Information
Acrylics
We use environmentally friendly printing processes and recyclable acrylic materials whenever possible.
Yes, most acrylic products are covered with protective films on both sides. Please peel them off gently before use.
Stickers
Our stickers are made with high-quality vinyl, designed to be long-lasting and resistant to fading.
Yes, they are water-resistant and suitable for use on laptops, water bottles, etc., but not recommended for dishwashers.
Art Prints
We offer coated paper prints in a variety of sizes and finishes. All are made with high-resolution printing suitable for display.
Payments
We support major credit/debit cards, PayPal, and other region-specific methods depending on your location.
No, all orders must be prepaid online at checkout.
We currently accept one payment method per order.
This is usually a bank authorization hold. It should be released within a few days. If not, contact your payment provider.
It may take a few hours for payment gateways to confirm your transaction. If it remains pending for over 24 hours, please contact us.
Check your spam folder first. If you still can’t find it, verify your email address in your account and contact our support team.
Taxes, Tariffs & Duties
Depending on your country’s regulations, customs or VAT may apply. Buyers are responsible for any applicable import fees.
I Need Help With My Order
You can check your order status in the “My Orders” section of your account.
Tracking info will be available after your order ships. Use the tracking link in your order page.
Order Change and Cancellation Policies
No changes can be made once the order has shipped.
Address changes are only possible before the order enters production. Contact us ASAP.
Due to the made-to-order nature, we do not offer exchanges unless the product is defective or incorrect.
Returns are only accepted for damaged, misprinted, or incorrect items. Please contact our support team within 7 days of delivery.
Shipping
Orders are shipped directly from our production partners in Asia.
Currently, we do not support military base addresses.
Standard and Express shipping are available at checkout. Delivery time varies by destination.
Packaging
All products are carefully packed to prevent damage during transit. Acrylics come with a protective film.
Yes, most of our packaging is recyclable, including paper wraps and cardboard envelopes.
I want to sell on ACGGOODS
Getting Started
You can sign up and start your shop for free. Simply register, upload your artworks, and publish your first products.
Once logged in, click “Create Product,” upload your artwork, choose product types, adjust placements, and publish.
No upfront payment is required. We only take a commission from each sale.
At this time, only print-on-demand products using original artworks are supported.
Digital downloads are not supported yet, only physical merchandise.
Account Management
Go to Account Settings > Security to reset your password.
You can update your email under Account Settings > Profile.
Kindly refer them to ACGGOODS support. Direct transactions outside the platform are not recommended.
Yes, contact support to request account deletion. Please note that you won’t be able to reopen it later.
Promoting
You can share your store link on social media, use hashtags, create timelapses, or interact with fan communities.
It may take time for new uploads to be indexed. Ensure your tags and titles are accurate and relevant.
Yes, you can use the product link to your own page. And you can also put the the mockups elsewhere but please aware that you have to order it manually on Wooacry.
Yes, but ensure you have the rights to use the same designs and no exclusivity is violated. And please aware that you have to order it manually on Wooacry.
Yes, we can do drop-shipping service for you. But it’s only available on ACGGOODS platform.
Getting Paid
Payouts are processed based on our payout schedule, typically monthly.
You’ll need to link your PayPal or supported payment account to receive payouts.
Yes, order history and sales reports can be exported from your dashboard.
Currency settings are based on your location and can be adjusted in account preferences.
Currently, we support PayPal and other methods depending on your region.